Paying with a card

Overview

Show the customer that the credit/debit selection is Click to Pay enabled (P2).

THE SCREEN CONSISTS OF THESE ELEMENTS:

  1. Click to pay enabled helper image Card image with Click to pay icon
  2. Payment label Tells the customer that they can pay with credit/debit

Why is this important

The Click to Pay enabled helper image tells customers that Click to Pay is available, communicates security and convenience, and drives awareness. It positions Click to Pay as a feature of credit/debit, not a separate payment method.

Related CX demo:

REQUIRED

1 Click to Pay enabled helper image

Tells customers that they can use Click to Pay when paying with a card.

CX GUIDELINES

  • Use the Click to Pay enabled helper image (card image with Click to Pay to icon) provided by the SRC System.
  • Display the Click to Pay enabled helper image on the Credit/debit tab/button.
  • Do not display the Click to Pay enabled helper image as a separate payment method.

2 Payment label

Makes it clear that this is the option for customers paying with credit or debit cards.

CX GUIDELINES

  • Display industry standard text to indicate card payment: (e.g. “Credit/debit”, “Card payment”, “Credit or debit card”).
  • Pair with the Click to Pay enabled helper image.

BEST PRACTICE

Technical bits

Best practice is to have called the following SDK methods prior to the customer selecting to pay using credit/debit.

  • init()
  • isRecognized()
  • identityLookup() [if required]

This enables Click to Pay to have already identified the customer at this point, minimizing any latency in retrieving the customer’s linked cards.